Remindee Knowledge Base (FAQ)
Account & subscription
A page view is counted every time a user is actively engaged with one of your website pages.
Even if the Remindee code is in your website, page views are not counted if your website doesn’t have at least one “active” popup associated.
If you reach your monthly quota, display of your popups will be paused until the next month when your quota of page views will be reset. However, email reminders will continue to be sent.
When your email quota is reached you have no more email credits, so remaining scheduled emails for the current month can not be sent.
We recommend to upgrade for a plan that fits your needs (Pro plans include unlimited email reminders) before you reach your limit.
Emails* will be sent again when your quota is reset.
* emails scheduled in the future, not unsent emails from previous month.
If you don’t want to lose potential attendees, you can download email addresses of visitors who scheduled a reminder in your “Email” section. So, you can send reminders by yourself through any email marketing platform.
Credits don’t roll over from one month to the next. On your renewal date your account will be filled up to the page views and emails credits amounts that your plan allows.
So if you are on a plan that includes 5,000 page views per month, and you have 1,000 page views credits left in your account when your plan renews, you will start new month with 5,000 page views credits and not 6,000.
Absolutely! You can switch between plans, as well as between monthly and annual billing at any time. If you change your plan in the middle of a billing period, it will be applied at the end of the current period (except when moving from Free plan to Starter or Pro plan, which is immediate).
In case you need to change plan before the end of the current billing period, please contact us.
Yes, you are free to use Remindee popups on websites you are building or managing for your clients. You can easily manage multiple websites under one account.
Currently, we don’t offer multi-user account. But you can manage each of your website independently.
How to change your password or email
1. Log in to your account
2. Click on your Firstname on the top right corner of the page, then on “user settings” in the menu
3. If you want to change your email, just type in the new email
If you want to change your password, click on “change password” link, type in your current password, choose a new one and click on ‘apply”
4. Click on the “save” button
That’s it, your login information is updated!
How to change your credit card
1. Log in to your account
2. Click on the “plan” icon, in the left side menu
3. Click on the “update card” button
4. Enter your new credit card information and save it
That’s it, the new credit card replaces the previous one and will be used for your next payments.
How to change your company details
1. Log in to your account
2. Click on the “billing” icon, in the left side menu
3. Type in the company details
4. Click on the “save” button
That’s it, your billing information is updated!
If you want to delete your Remindee account, you can follow the next steps. We’re sorry to see you go 🙁
1. Log in to your account
2. Click on your Firstname on the top right corner of the page, then on “User settings” in the menu
3. Click on the “delete account” link at the bottom of the page
4. Confirm that you want to delete your account
Done, your account doesn’t exist anymore.
If your payment is declined, this is typically due to insufficient funds or an expired card.
First check with your bank to be sure you have sufficient funds and your card is active. If all the details are correct and your payment is still declined and/or if you don’t have another credit card, contact us at payment@remindee.io and we’ll look into it right away.
If your card is expired or if you can pay with another one, we invite you to add a new credit card that will replace the current one in your Remindee account:
1. Log in to your account.
2. Click on the “plan” icon, in the left side menu
3. Click on the “update card” button
4. Enter your new credit card information and save it
When you get notified that your payment has failed is it important that you update your credit card or contact us as quick as possible so we don’t have to move you on Free plan.
According to EU laws and regulations VAT can be waived in the following two cases:
– Your company is located outside of the EU
– Your company is located within the EU and you provided your EU VAT number before a payment was made on Remindee
If the headquarters of your company is located within EU and your EU VAT number is not provided, then the VAT value of your company’s country is applied.
If your company is located in France (Remindee is located in France), then French VAT is applied, even with a valid EU VAT number.
We use a secure system which is called Stripe. Stripe is a solution used by more than 100,000 businesses, that allows credit card transactions safely online. For more information, please visit https://stripe.com.
1. Log in to your account
2. Click on the “billing” icon, in the left side menu
3. Check the invoices list
If you don’t find the payment you’re looking for OR if it doesn’t appear as “paid”, it means that your payment has not been successful.
Remindee uses cookies for numerous reasons:
• To count conversions when visitors go on your “goal URL” and to limit count to 1 conversion max. per visitor
• To count pages views, visits and popup impressions
• To hide popups to visitors that already created a reminder on your website (when you selected option to not display popup again to them)
• To hide popups to visitors that already reached the maximum of popups displays per visit you allowed
• To hide popups to visitors that already reached the maximum of visits for popup display you allowed
• To hide popups to visitors that haven’t reached the “minimum of page views before display” you set
• In some cases, to be able to display popups based on behavioral triggers
We’re taking the EU General Data Protection Regulations very seriously.
How Remindee helps you achieve GDPR compliance:
1. Any visitor to your site who is presented with a Remindee popup, can only submit their personal information by intentionally taking the action of typing in their information and submitting the form.
2. Remindee popup editor includes a GDPR section, so you can be 100% GDPR compliant. When you check this option (available in every Remindee plan), you can include in your popup:
– a sentence that explains how you plan to use user personal data
– a consent checkbox
– a link to redirect to your Date Storage & Date Processing Policies
3. We store each of your contact’s permission data as soon as they submit their information on your form. This includes the domain they registered for, the timestamp of the moment they opted in to your list, as well as the IP address of the device used at the time of opt-in.
4. If a customer of yours reaches out to you under GDPR guidelines and requests that you delete their information, just send us a message to userdata@remindee.io and we’ll delete their record from your Remindee account and the Remindee database.
This article is not legal advice, and abuse or use of the Remindee platform other than as described herein can still lead to non-compliance with respect to GDPR. We suggest all customers seek legal advice with respect to their obligations as data controllers under the GDPR.
Domains
Add
New sites can be added under the Sites menu.
Click on your current site url in the Remindee header, then click “Add new site” from the drop down menu.
Edit
It’s not possible to edit a domain. But you can add or delete as many domains as you want.
Only domains with active widgets are counted as part of your plan allowance.
Delete
1. Log in to your account
2. Select the domain you want to delete in the Sites menu, in the Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Click on the “Delete domain” link at the bottom of the page
That’s it, your domain is deleted!
It’s not possible to edit a domain. But you can add or delete as many domains as you want.
Only domains with “active” widgets are counted as part of your plan allowance.
Yes, you can. For every domain associated with your account, you can have as many subdomains as you want. When editing your popup, you just have to specify a subdomain in “Display rules” > “Where to display” section.
Yes, each domain has a unique tracking code.
The tracking code is in the Remindee script that you have to add in your website pages. So, please be sure that the Remindee script that you paste in your website is the one associated with it.
How to find the Remindee script associated with your website
1. Log in to your account
2. Select the domain in the Sites menu, in your Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Copy the Remindee script and paste it in your website pages
Remindee is 100% customizable, so it supports any language.
If your website is multilingual and the domain name stays the same but URL modifies, you can take advantage of multiple popups (1 for each language) and customize “Display rules” to make sure the correct language is showing on the parts of your site that you want it to be shown
How to set a popup for a particular language
1. Click on the “Create new popup” button
2. In the “Content” tab, select your language, so the non-customizable texts will be displayed in this language
3. Edit the customizable fields in the “Content” and “Reminder settings” tabs
4. In the “Display rules” tab, specify the urls where your widget should be displayed
Example 1: If you have URLs like mydomain.com/en for english, mydomain.com/es for spanish… just set “show on url” “beginning with” mydomain.com/es for your spanish widget. You can also blacklist other URLs (“DON’T show on url”) if you want.
Example 2: If you have a subdomain for each language like es.mydomain.com for spanish, then set “show on url” “beginning with” es.mydomain.com for your spanish widget and it will be displayed only on this subdomain.
Not it doesn’t.
Only domains with “active” popups are counted as part of your plan.
So for example, if your plan allows 5 domains, you can have 6 domains saved on your account. But only 5 can have active popups at the same time.
By the way, the page views counter works the same way. Even if the Remindee code is in your website, page views are not counted if your website doesn’t have at least one “active” popup associated.
Email addresses
Yes, you can download email addresses of visitors who asked for a reminder in your “Email” section, at any time.
If you added a GDPR checkbox in your popups (i.e. opt-in permission to send email newsletters), your export will include a column that tells you if the visitor has given his consent.
Zapier integration is in our roadmap.
Email reminders
When your email quota is reached you have no more email credits, so remaining scheduled emails for the current month can not be sent.
We recommend to upgrade for a plan that fits your needs (Pro plans include unlimited email reminders) before you reach your limit.
Emails* will be sent again when your quota is reset.
* emails scheduled in the future, not unsent emails from previous month.
If you don’t want to lose potential attendees, you can download email addresses of visitors who scheduled a reminder in your “Email” section. So, you can send reminders by yourself through any email marketing platform.
Each popup has its own email reminder template associated. In this way, if you have popups in different languages for the same domain, you can customize your email reminder for each language.
It is worth noting that when you update your email reminder template, all future email reminders sent will be updated -even the reminders created before your update that are scheduled in the future-
How to edit an email reminder
1. Log in to your account
2. Click on the “Edit” button associated with the popup you want to update in the Popups board
3. Select the “Email reminder” tab
4. Edit your email reminder template
5. Click on the “Save and close” button at the bottom of the page
That’s it, your email reminder is updated!
Remindee popups and email texts are 100% customizable, so they work with any language.
All reminders sent are based on the Remindee’s template. So, using your own html template is not possible.
Remindee manages all the process from the popup display to the sending of the reminder, so you have absolutely no coding to do. Sending from your own server is not proposed.
Install Remindee
> If your website is on WordPress, please read our post about WordPress integration
> If you are using google Tag Manager, please read our post about Google Tag Manager integration
To allow Remindee popups to be displayed on your website you need to add a little script into the code of your pages
1. Log in to your account
2. Select the domain in the Sites menu, in your Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Copy the Remindee script (it’s just a little piece of code)
5. Paste this code into the code of your website before the closing