Remindee Knowledge Base (FAQ)

Account & subscription

A page view is counted every time a user is actively engaged with one of your website pages.

Even if the Remindee code is in your website, page views are not counted if your website doesn’t have at least one “active” popup associated.

If you reach your monthly quota, display of your popups will be paused until the next month when your quota of page views will be reset. However, email reminders will continue to be sent.

When your email quota is reached you have no more email credits, so remaining scheduled emails for the current month can not be sent.
We recommend to upgrade for a plan that fits your needs (Pro plans include unlimited email reminders) before you reach your limit.

Emails* will be sent again when your quota is reset.
* emails scheduled in the future, not unsent emails from previous month.

If you don’t want to lose potential attendees, you can download email addresses of visitors who scheduled a reminder in your “Email” section. So, you can send reminders by yourself through any email marketing platform.

Credits don’t roll over from one month to the next. On your renewal date your account will be filled up to the page views and emails credits amounts that your plan allows.

So if you are on a plan that includes 5,000 page views per month, and you have 1,000 page views credits left in your account when your plan renews, you will start new month with 5,000 page views credits and not 6,000.

Absolutely! You can switch between plans, as well as between monthly and annual billing at any time. If you change your plan in the middle of a billing period, it will be applied at the end of the current period (except when moving from Free plan to Starter or Pro plan, which is immediate).

In case you need to change plan before the end of the current billing period, please contact us.

Yes, you are free to use Remindee popups on websites you are building or managing for your clients. You can easily manage multiple websites under one account.

Currently, we don’t offer multi-user account. But you can manage each of your website independently.

How to change your password or email
1. Log in to your account
2. Click on your Firstname on the top right corner of the page, then on “user settings” in the menu
3. If you want to change your email, just type in the new email
If you want to change your password, click on “change password” link, type in your current password, choose a new one and click on ‘apply”
4. Click on the “save” button

That’s it, your login information is updated!

How to change your credit card
1. Log in to your account
2. Click on the “plan” icon, in the left side menu
3. Click on the “update card” button
4. Enter your new credit card information and save it

That’s it, the new credit card replaces the previous one and will be used for your next payments.

How to change your company details
1. Log in to your account
2. Click on the “billing” icon, in the left side menu
3. Type in the company details
4. Click on the “save” button

That’s it, your billing information is updated!

If you want to delete your Remindee account, you can follow the next steps. We’re sorry to see you go 🙁

1. Log in to your account
2. Click on your Firstname on the top right corner of the page, then on “User settings” in the menu
3. Click on the “delete account” link at the bottom of the page
4. Confirm that you want to delete your account

Done, your account doesn’t exist anymore.

If your payment is declined, this is typically due to insufficient funds or an expired card.

First check with your bank to be sure you have sufficient funds and your card is active. If all the details are correct and your payment is still declined and/or if you don’t have another credit card, contact us at payment@remindee.io and we’ll look into it right away.

If your card is expired or if you can pay with another one, we invite you to add a new credit card that will replace the current one in your Remindee account:
1. Log in to your account.
2. Click on the “plan” icon, in the left side menu
3. Click on the “update card” button
4. Enter your new credit card information and save it

When you get notified that your payment has failed is it important that you update your credit card or contact us as quick as possible so we don’t have to move you on Free plan.

According to EU laws and regulations VAT can be waived in the following two cases:

– Your company is located outside of the EU
– Your company is located within the EU and you provided your EU VAT number before a payment was made on Remindee

If the headquarters of your company is located within EU and your EU VAT number is not provided, then the VAT value of your company’s country is applied.
If your company is located in France (Remindee is located in France), then French VAT is applied, even with a valid EU VAT number.

We use a secure system which is called Stripe. Stripe is a solution used by more than 100,000 businesses, that allows credit card transactions safely online. For more information, please visit https://stripe.com.

1. Log in to your account
2. Click on the “billing” icon, in the left side menu
3. Check the invoices list

If you don’t find the payment you’re looking for OR if it doesn’t appear as “paid”, it means that your payment has not been successful.

Remindee cookie duration is 60 days.

Remindee uses cookies for numerous reasons:

• To count conversions when visitors go on your “goal URL” and to limit count to 1 conversion max. per visitor

• To count pages views, visits and popup impressions

• To hide popups to visitors that already created a reminder on your website (when you selected option to not display popup again to them)

• To hide popups to visitors that already reached the maximum of popups displays per visit you allowed

• To hide popups to visitors that already reached the maximum of visits for popup display you allowed

• To hide popups to visitors that haven’t reached the “minimum of page views before display” you set

• In some cases, to be able to display popups based on behavioral triggers

We’re taking the EU General Data Protection Regulations very seriously.

How Remindee helps you achieve GDPR compliance:

1. Any visitor to your site who is presented with a Remindee popup, can only submit their personal information by intentionally taking the action of typing in their information and submitting the form.

2. Remindee popup editor includes a GDPR section, so you can be 100% GDPR compliant. When you check this option (available in every Remindee plan), you can include in your popup:
– a sentence that explains how you plan to use user personal data
– a consent checkbox
– a link to redirect to your Date Storage & Date Processing Policies

3. We store each of your contact’s permission data as soon as they submit their information on your form. This includes the domain they registered for, the timestamp of the moment they opted in to your list, as well as the IP address of the device used at the time of opt-in.

4. If a customer of yours reaches out to you under GDPR guidelines and requests that you delete their information, just send us a message to userdata@remindee.io and we’ll delete their record from your Remindee account and the Remindee database.

This article is not legal advice, and abuse or use of the Remindee platform other than as described herein can still lead to non-compliance with respect to GDPR. We suggest all customers seek legal advice with respect to their obligations as data controllers under the GDPR.

Domains

Add
New sites can be added under the Sites menu.
Click on your current site url in the Remindee header, then click “Add new site” from the drop down menu.

Edit
It’s not possible to edit a domain. But you can add or delete as many domains as you want.
Only domains with active widgets are counted as part of your plan allowance.

Delete
1. Log in to your account
2. Select the domain you want to delete in the Sites menu, in the Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Click on the “Delete domain” link at the bottom of the page

That’s it, your domain is deleted!

It’s not possible to edit a domain. But you can add or delete as many domains as you want.
Only domains with “active” widgets are counted as part of your plan allowance.

Yes, you can. For every domain associated with your account, you can have as many subdomains as you want. When editing your popup, you just have to specify a subdomain in “Display rules” > “Where to display” section.

Yes, each domain has a unique tracking code.
The tracking code is in the Remindee script that you have to add in your website pages. So, please be sure that the Remindee script that you paste in your website is the one associated with it.

How to find the Remindee script associated with your website
1. Log in to your account
2. Select the domain in the Sites menu, in your Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Copy the Remindee script and paste it in your website pages

Remindee is 100% customizable, so it supports any language.

If your website is multilingual and the domain name stays the same but URL modifies, you can take advantage of multiple popups (1 for each language) and customize “Display rules” to make sure the correct language is showing on the parts of your site that you want it to be shown

How to set a popup for a particular language
1.
Click on the “Create new popup” button
2. In the “Content” tab, select your language, so the non-customizable texts will be displayed in this language
3. Edit the customizable fields in the “Content” and “Reminder settings” tabs
4. In the “Display rules” tab, specify the urls where your widget should be displayed
Example 1: If you have URLs like mydomain.com/en for english, mydomain.com/es for spanish… just set “show on url” “beginning with” mydomain.com/es for your spanish widget. You can also blacklist other URLs (“DON’T show on url”) if you want.

Example 2: If you have a subdomain for each language like es.mydomain.com for spanish, then set “show on url” “beginning with” es.mydomain.com for your spanish widget and it will be displayed only on this subdomain.

Not it doesn’t.
Only domains with “active” popups are counted as part of your plan.
So for example, if your plan allows 5 domains, you can have 6 domains saved on your account. But only 5 can have active popups at the same time.

By the way, the page views counter works the same way. Even if the Remindee code is in your website, page views are not counted if your website doesn’t have at least one “active” popup associated.

Email addresses

Yes, you can download email addresses of visitors who asked for a reminder in your “Email” section, at any time.

If you added a GDPR checkbox in your popups (i.e. opt-in permission to send email newsletters), your export will include a column that tells you if the visitor has given his consent.

Zapier integration is in our roadmap.

Email reminders

When your email quota is reached you have no more email credits, so remaining scheduled emails for the current month can not be sent.
We recommend to upgrade for a plan that fits your needs (Pro plans include unlimited email reminders) before you reach your limit.

Emails* will be sent again when your quota is reset.
* emails scheduled in the future, not unsent emails from previous month.

If you don’t want to lose potential attendees, you can download email addresses of visitors who scheduled a reminder in your “Email” section. So, you can send reminders by yourself through any email marketing platform.

Each popup has its own email reminder template associated. In this way, if you have popups in different languages for the same domain, you can customize your email reminder for each language.

It is worth noting that when you update your email reminder template, all future email reminders sent will be updated -even the reminders created before your update that are scheduled in the future-

How to edit an email reminder
1. Log in to your account
2. Click on the “Edit” button associated with the popup you want to update in the Popups board
3. Select the “Email reminder” tab
4. Edit your email reminder template
5. Click on the “Save and close” button at the bottom of the page

That’s it, your email reminder is updated!

Remindee popups and email texts are 100% customizable, so they work with any language.

All reminders sent are based on the Remindee’s template. So, using your own html template is not possible.

Remindee manages all the process from the popup display to the sending of the reminder, so you have absolutely no coding to do. Sending from your own server is not proposed.

Install Remindee

> If your website is on WordPress, please read our post about WordPress integration
> If you are using google Tag Manager, please read our post about Google Tag Manager integration

To allow Remindee popups to be displayed on your website you need to add a little script into the code of your pages
1. Log in to your account
2. Select the domain in the Sites menu, in your Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Copy the Remindee script (it’s just a little piece of code)
5. Paste this code into the code of your website before the closing tag

Once you have implemented your tracking code on your domain you can go back to your Remindee dashboard and create popups that will be displayed on your website.

Manual install process
1. Connect to your site using your FTP client
2. Find your site’s main HTML file (usually “index.html”) and download it
3. Open the file in your code editor
4. Create a new line in between the < body > and < /body > tags and paste the Remindee script
5. Save the file
6. Back in your FTP client, upload your edited HTML file back to your site’s file tree. Your FTP client will probably ask if you want to overwrite an existing file, choose “Yes”.

 

If your website is running on WordPress, there are two possible ways to install Remindee.

Using a plugin
Watch this video or follow instruction below:
1.
Go on your WordPress admin
2. Click on “Plugins > Add new” in the left menu
3. 
Type “Insert Headers and Footers” in the search bar
4.
 Click on the “Install now” button associated with the “Insert Headers and Footers” plugin (usually, it’s the first one in the list)
5. 
Click on “Activate plugin”
6. Click on “Settings > Insert Headers and Footers” in the left menu
7. Add the Remindee script in the “Scripts in Header” field
8. Click on the “Save” button
9. Click on “Clear cache” on the top right corner of your WordPress dashboard

OR

Adding the script manually in your header
1. Go on your WordPress admin
2. 
Click on “Appearance > Editor” in the left menu
3. On the right panel, click on “Theme Header”
4. Scroll to the bottom of the file and paste the Remindee script
5. Click Update File.
6. Click on “Clear cache” on the top right corner of your WordPress dashboard

That’s it, the Remindee script is now installed! You can go back to your Remindee dashboard and create popups that will be displayed on your website.


If you don’t know where to find the Remindee script, here’s how to find it:

1. Log in to your account
2. Select the domain in the Sites menu, in your Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Copy the Remindee script (it’s just a little piece of code)

If you’re using Google Tag Manager, you can add the Remindee script in your website code really easily
1. Sign in to your Google Tag Manager account
2. Click on “New tag”
3. Click on “Tag configuration” and then on “Custom HTML”
4. Paste the Remindee script in the HTML field
5. Click on the “Triggering” and then select “All pages”
6. Click on the “Save button
6. Click on “Submit” on the top right corner, then click on “Publish”

That’s it, the Remindee script is now installed! You can go back to your Remindee dashboard and create widgets that will be displayed on your website.

If you don’t know where to find the Remindee script, here’s how to find it
1. Log in to your account
2. Select the domain in the Sites menu, in your Remindee header
3. Click on “Site settings > Install Remindee”, in the left side menu
4. Copy the Remindee script (it’s just a little piece of code)

No. Remindee is designed with high performance and scalability in mind. It’s completely asynchronous to prevent any load that would adversely affect your website performance and speed.

Integrations

A Zapier integration is in our roadmap.

For now, you can download manually email addresses and then upload them in your email marketing platform.

Not currently, but a Zapier integration is in our roadmap.

For now, you can download manually email addresses and then upload them in your email marketing platform.

Newsletter subscribers

Newsletter subscribers are associated with your popups. To see your list of new subscribers, you have to download them.

How to download your subscribers
1.
 Log in to your account
2. Select the domain in the Sites menu, placed in the Remindee header
3. Click on “Email” section in the left side menu
4. Click on “download reminder email addresses” button at the bottom of the page
5. Select a period in the calendar and click on “Download”

This will download a CSV file of your subscriber list, which you can import into your email service provider of choice

When your visitors ask for an email reminder through a Remindee popup, they become your subscribers, not Remindee subscribers. Remindee is just a third-party that captures email addresses and send them 1 email reminder, on your behalf.

So, technically these subscribers are yours and you are free to download their email addresses and send them newsletters.

However, in the EU, you are supposed to explain to users how you plan to use their personal data. If you don’t explain it in your popup, users might think that by asking for an email reminder they will only receive a reminder, nothing else. That’s why we recommend to websites with UE visitors to display GDPR compliant popups, so your subscribers will be fully aware that by asking for a reminder they also accept to receive your newsletter.

Not currently, but a Zapier integration is in our roadmap.

For now, you can download manually email addresses and then upload them in your email marketing platform.

Popups

Create
1. Log in to your account
2. Select the domain for which you want to create a popup, in the Remindee header
3. Click on the “Create new popup” button
4. Edit each of the 6 tabs: Design, Content, Event, Display rules, Email reminder
– Design: select a kind of popup and customize its appearance
– Content: choose a language and customize the popup texts if you want
– Event: select the event date and the reminder times you want to propose in your popup if applicable
– Display rules: choose when and where your popup should appear
– Reminder: customize the email reminder that will be sent to your visitors

5. Save your popup
6. Change the popup default name to the name of your choice, directly in the Popups dashboard

That’s it, you created a new popup!
When you’re ready to display your popup on your website, go on your Popups dashboard and change the popup status from “OFF” to “ON”

Edit
1. Log in to your account
2. Select the domain for which you want to edit a popup, in the Remindee header
3. Click on the “Edit” button associated with the popup you want to update in the Popups board
4. Edit the tabs (Design, Content, Event, Display rules, Email reminder) you want to update
5. Save your popup

That’s it, your popup is updated!

Manage
1. Log in to your account
2. Select the domain for which you want to see the popups associated, in the Remindee header
3. For each popup displayed in the list, you can:
– See its performances
– Activate or deactivate it
– Edit, Clone or Delete it
– Change its name
– See a preview

Your popups are not being shown on your website:

1. Make sure your Remindee script is installed on your website

2. Do you meet all your popup(s) conditions as a website visitor?
You have set “display rules”, so your popup is not displayed if you don’t meet ALL the rules. So your popup might not appear if you already created a reminder or if you have visited your own website more than the limit you have set.
-> To test your popups like a new visitor, open your navigator in Private mode and go on your website. 

3. Are the URL rules associated with your popup correct?
You might have made a spelling mistake or selected “don’t show” instead of “show” or limited the display to one specific page.

4. Is there more than 1 popup associated to a same page URL, with almost the same triggering conditions?
Popup display won’t work if 2 (or more) popups are supposed to be displayed on a same URL at the same time (but it works if one popup is supposed to be displayed on mobile only and the other on desktop, for a same page URL)

5. Are your popups in “ON” status?

6. Is your page views quota exceeded for this month?

If you checked everything and your popups are stills not showing on your website, please contact us.

It’s really easy to limit the display of a popup to new visitors only
1.
 Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the sentence “Never display again after — visits” and type “1” as the value.
5. Save

Now your popup will never be displayed again to people that already came on your website before (based on the cookie-duration).

To set a popup for display on all your pages, you just have to set 1 URL rule
1.
 Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the “Where to display” section
5. Create the following URL rule: “Show on url” + “Beginning with” and just type the domain name, like “website.com” (no need to type http, https, www, http://www…)
6. Save

Now your popup will be displayed on every page where the URL begins with “website.com”, which means all your domain pages.

It is worth noting that if you set other “display rules” conditions, your popup will not be displayed if these conditions are not met, even if your URL rules allow your popup to be displayed on the current page visited.

URL targeting allows you to specify what pages of your website you want the popup to appear on.

To set a popup for display on particular page level(s), you just have to set URL rule(s)
1.
 Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the “Where to display” section
5. Create the following URL rule: “Show on url” + “Beginning with” and type the page level you want to target
Example 1: If you want to target your product pages and your URLS are like mydomain.com/products/98754546, type the URL “mydomain.com/products”.

Example 2: if you have URLs like mydomain.com/en for english, mydomain.com/es for spanish… just type “mydomain.com/es” if you want to target the visitors that visits your spanish website.
By the way, if you want to target more than one page level, just add additional URL rules
6. Save

Now your popup will be displayed only on the page levels you set.

It is worth noting that if you set other conditions (max of displays per visit, min pages view before display, etc.), your popup will not be displayed if these conditions are not met, even if your URL rules allow your popup to be displayed on the current page visited.

URL targeting allows you to specify what pages of your website you want the popup to appear on or to not appear (blacklist).

To specify the pages you want to include/exclude, you just have to set URL rules
1.
 Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the “Where to display” section
5. Set URL rules
> 5.1. To include specific pages or specific page levels

Create the following URL rule:
– “SHOW on url”
– “Beginning with” if you want to target page levels OR “Exactly matching” if you want to target a specific page
– Type the URL of the specific page or the page level you want to target

  > 5.2. To exclude specific pages or specific page levels
  Create the following URL rule:
– “DON’T SHOW on url”
– “Beginning with” if you want to target page levels OR “Exactly matching” if you want to target a specific page
– Type the URL of the specific page or the page level you want to blacklist

URL example 1: If you want to target or blacklist your product pages (page level) and that your URLS are like mydomain.com/products/98754546, type the URL “mydomain.com/products”.
URL example 2: If you want to display on all your website pages and just backlist some specific pages, create a rule where you set “Show on url” + “Beginning with” and your domain name “mywebsite.com” (no need to type http, https, www, http://www…) + create additional rule(s) to blacklist specific pages

6. Save

If you want to target or blacklist many pages or page levels, just add additional URL rules. Now your popup will be displayed on the pages you set only!

It is worth noting that if you set other conditions (max of displays per visit, min pages view before display, etc.), your popup will not be displayed if these conditions are not met, even if your URL rules allow your popup to be displayed on the current page visited.

1. Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the sentence “Display on” and select “Desktop” or “Mobile & tablet”
5. Save

Now your popup will be displayed only on the kind of device selected.

You can set a trigger in the “Display rules” tab when you edit a popup.

Remindee offers 4 kinds of triggers
– Show at once
– Show after scrolling 10, 20, 30, 40, 50… 100 % of the page
– Show after 3, 5, 10, 15… 90 seconds
– Exit intent (on desktop only). This popup appears when a visitor moves the mouse from the website towards the address bar

Each trigger might be interesting to use. You have to choose depending on the other display rules you set and the number of widgets you created for a same domain. But we recommend to always set a popup with an “exit intent” trigger, because it’s THE time when your users will be the most interested in a reminder.

It’s really easy to limit the display of a popup to visitors that already saw at least 1, 2, 3… pages 
1.
 Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the sentence “Minimum page views before display” and select “2” if you want to start display on the second page view
5. Save

Now your popup will be displayed only to visitors who saw at least 2 pages (display on the second page and after).

It really depends on the kind of popup and trigger you set:

– If you create a popup with an “exit intent” trigger, you should set “1” page view minimum because you want to give the opportunity to every visitor leaving your website to ask for a reminder.

– If you create a button widget (little button on the bottom left or right of the page) or an accordion popup, you can put it on every page from the first page view to the last one. This gives the opportunity to your visitor to click on it at any time without bothering him during his visit.

It mostly depends on the kind of popup you set:

– If you create a popup with an “exit intent” trigger, you should set “1” or “2” display maximum per visit. You don’t want to bother your visitor 10 times with your exit popup if he likes to switch a lot from tab to tab.

– If you create a button widget (little button on the bottom left or right of the page), you can set an unlimited number of displays per visit, like “99” times for example. This gives the opportunity to your visitor to click on it at any time without bothering him during his visit.

– If you create a popup overlay that will cover what the visitor is reading (a part of the page of the full screen), you should generally set “1” display per visit. That’s why it’s important to choose the right trigger and/or the right “minimum of pages view” before displaying this popup, to convert a maximum number of visitors.

The goal url registration allows you to know how many visitors went to your success page (signup, payment, etc.) after receiving an email reminder.
You can set a goal url for each of your popups.

How to set it
1. Log in to your account
2. Create a popup or edit one that already exists
3. Select the “Email reminder” tab
4. Look for the “Goal (optional)” section at the bottom of the page and enter your goal url
5. Click on the “Save and close” button

That’s it, your goal url is set!

Remindee tracks each popup individually, which means that you will have data for each popup. So, for a given domain you will be able to see which popup perform the best in the blink of an eye.

But, you can create, edit or delete as many popups as you want without having anything to do on your site. When the Remindee script is implemented in your site, you will not have any other piece of code or tracking to install later.

Remindee branding on popup can be turned off on the “Content” section, at the bottom of the panel, when creating or editing a popup. Unbranded widgets are only available on Pro plans.

Remindee branding on email can be turned off on the “Email reminder” section, at the bottom of the panel, when creating or editing a popup. Unbranded emails are only available on Pro plans.

When the “no branding” option is checked, the “Powered/Sent by Remindee” mention will not be shown anymore.

Yes, you can duplicate a popup for a same domain or any other domain associated to your account.

Yes you can schedule when your popup must start and/or end.

In case you haven’t set a display schedule, popups are automatically deactivated when event date has passed.

By default, popups are set to not be displayed to visitors who have already scheduled a reminder on your website.
So, if you have an active popup associated with your domain and a visitor creates a reminder, the popup won’t be displayed to this visitor in the future (cookie-based).

If you want to check if this feature is active on your popups or if you want to enable/disable it, here’s how to do:
1.
 Log in to your account
2. Create a popup or edit one that already exists
3. Go on the “Display rules” tab
4. Look for the checkbox “Don’t show to visitors who already planned a reminder”. Check or uncheck it depending on what you want (it’s checked by default)
5. Save

Remindee is 100% customizable, so it supports any language.

If your website is multilingual and the domain name stays the same but URL modifies, you can take advantage of multiple popups (1 for each language) and customize “Display rules” to make sure the correct language is showing on the parts of your site that you want it to be shown

How to set a popup for a particular language
1.
Click on the “Create new popup” button
2. In the “Content” tab, select your language, so the non-customizable texts will be displayed in this language
3. Edit the customizable fields in the “Content” and “Reminder settings” tabs
4. In the “Display rules” tab, specify the urls where your widget should be displayed
Example 1: If you have URLs like mydomain.com/en for english, mydomain.com/es for spanish… just set “show on url” “beginning with” mydomain.com/es for your spanish widget. You can also blacklist other URLs (“DON’T show on url”) if you want.

Example 2: If you have a subdomain for each language like es.mydomain.com for spanish, then set “show on url” “beginning with” es.mydomain.com for your spanish widget and it will be displayed only on this subdomain.

Remindee popups and email texts are 100% customizable, so they work with any language.

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