Privacy Policy

Last update: May 20, 2018

As part of its business activities, Remindee is required to process personal data belonging to its customers, users and prospects and their customers, users and prospects in accordance with the French Data Protection Act no. 78-17 of 6 January 1978, as amended by the Act of 6 August 2004.

The privacy policy adhered to by Remindee is governed by the conditions shown below.

Definitions
Personal data
Personal data refers to any information relating to an identified individual or an individual that can be identified, directly or indirectly, by means of an identification number or one or more elements that are personal to him or her.

Processing of personal data
The processing of personal data refers to any operation or group of operations pertaining to such data, whatever the process used, and in particular its collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission or otherwise making available, alignment or combination, blocking, erasure or destruction.

Cookies
Cookies are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.


Identity and contact details of the data processor
Personal data is collected on our website by Remindee SAS, a company registered under the laws of France under number 834 432 684 with the Paris Trade & Companies Register, and having its registered office at 11 rue Godefroy Cavaignac, 75011 Paris, France.


Data Protection Authority Declarations
Declarations on the automated processing of data have been registered with the French data protection authority (CNIL).


Information collected under the direction of our Subscribers
Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. If you are an individual who interacts with a Subscriber using our Services (such as a customer of one of our Subscribers) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties for these purposes are governed by the Terms of Use agreements with our Subscribers.


Personal data collected directly by Remindee (data belonging to Remindee’s customers, users and prospects)

Collected data
Remindee collects and processes the following data: email, first name, lastname, country, address, intra-Community VAT number, mailing address, telephone number, IP address(es) and domain name, login and navigation data when authorized by the user, bank details when authorized by the user, order history, complaints, incidents and information relating to subscriptions and communications on our website.

When this data is collected, Remindee indicates whether its provision is mandatory or optional (to finalize the user’s subscription and provide Remindee services).

Moreover, some data is collected automatically as the user navigates the website (see the paragraph on cookies).

Data recipients
The personal data collected is reserved for Remindee’s commercial and accounting departments.

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Remindee will neither rent nor send personal data to third parties for marketing purposes without the express permission of Remindee users.

Apart from these scenarios, personal data may only be disclosed in the following instances:

  • with their authorization;
  • at the request of legally competent authorities, upon presentation of a court order or within the context of a legal dispute

Use
The processing of personal data is necessary for Remindee to carry out its business.

It will be used for the following:

  • commercial and accounting management under the contract;
  • business development management;
  • the compiling of sales statistics and the monitoring of regulatory compliance relating to data protection;
  • in more general terms, any use referred to in article 2 of French Resolution no. 2012-209 of 21 June 2012 establishing a simplified standard for the automatic processing of personal data relating to the management of users and prospects.

Data retention period
Personal data collected by Remindee relating to the identity and contact details of its users and prospects is stored for a period of five years following the termination of the contractual relationship for data relating to users, or from the time it was collected by the data controller or from the last contact made by the prospect for data relating to prospects.

The termination of the contractual relationship is understood as being the deliberate cancellation of the contract by the user or the non-use of Remindee’s services for a period of five years.

Rights of access, amendment and objection
In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, as modified by the Act of 6 August 2004, the user has the right to access and amend personal information, which can be exercised by sending an email to contact@remindee.io or a letter to:

Remindee SAS  – Privacy Policy – 11 rue Godefroy Cavaignac, 75011 Paris, France

The user may also, for legitimate reasons, object to the processing of data concerning him or her.
These requests are dealt with within a maximum of 30 days.

The user can also amend his or her personal data at any time by logging onto https://remindee.io and by clicking on ‘user settings, or by emailing us at the following address: contact@remindee.io
The user can unsubscribe from our newsletter by using the unsubscribe links contained in any of these emails.


Cookies

The Remindee website uses cookies whose purpose is to make it easier to navigate the website, provide Remindee services, assess the website’s audience and allow website pages to be shared.

Types of cookies used
Cookies needed to navigate the website
These cookies are needed for the Remindee website to operate properly. They allow the website’s main features to be used.
Without these cookies, users would not be able to use the website normally.

Functional cookies
These cookies allow a customized user experience to be provided.

Analytical cookies
These cookies allow website use and performance to be monitored and its operation to be improved by analyzing the traffic to information pages through the tracking of an individual’s open, click and bounce rates.social media sharing buttons.

Our website cookies

Purpose

Who serves these cookies

How to refuse

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features.

Remindee

Because these cookies are strictly necessary to deliver the Websites and the Services to you, you cannot refuse them.

However, you can block or delete them by changing your browser settings .

Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customize our Websites for you.

  • Google Analytics
  • Hotjar
  • VWO
  • UserGuiding

click on the relevant opt-out link below:

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

  • Facebook Custom Audience
  • Google AdWords Conversion
  • Google Dynamic Remarketing
  • LinkedIn Ads
  • Doubleclick

click on the relevant opt-out link below:

Cookie management

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites and/or App and/or platform though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information


Location of stored data

The host servers on which Remindee processes and stores its databases are located exclusively within the European Union.

Remindee undertakes not to transfer data outside of the European Union.


Security

Within the framework of its services, Remindee attributes the very highest importance to the security and integrity of its users’ personal data.

Thus and in accordance with the GDPR, Remindee undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.

To this end, Remindee implements industry standard security measures to protect personal data from unauthorised disclosure.

Nothwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Remindee undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Remindee undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Remindee, you will be able to seek compensation within the limit of liability referred to in our Terms of Use

You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Remindee will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.


Amendments to the Confidentiality Policy
Remindee reserves the right to amend this Confidentiality Policy to comply with any changes to the laws and regulations in force.

Any amendments will be communicated via our website or by email, as far as possible, at least 30 days before they come into force.


Contact Us

Any questions about Remindee’s Privacy Policy can be emailed to contact [at] remindee.io