According to EU laws and regulations VAT can be waived in the following two cases:

– Your company is located outside of the EU
– Your company is located within the EU and you provided your EU VAT number before a payment was made on Remindee

If the headquarters of your company is located within EU and your EU VAT number is not provided, then the VAT value of your company’s country is applied.
If your company is located in France (Remindee is located in France), then French VAT is applied, even with a valid EU VAT number.